SMS Terms and Conditions are below this section
- No Telehealth: The Muscle Therapy Clinic provides strictly in-person, hands-on medical massage therapy.
- No Online Care: We do not offer virtual treatments, online medical advice, or remote diagnostics.
- Not Primary Care: Our medical massage therapy is a complementary treatment. It does not replace care from a primary physician or physical therapist. [1]
- Health Disclosure: You must provide an accurate health history. You must update The Muscle Therapy Clinic on any new medical conditions or injury changes before each session. [1, 2]
- Right to Refuse: We reserve the right to modify or refuse treatment if a condition makes massage unsafe.
- Advance Booking Required: All appointments must be scheduled a minimum of 24 hours in advance. We do not accept same-day bookings or walk-ins.
- Arrival Time: Arrive 10 minutes prior to your scheduled time. Late arrivals will receive the remaining session time but will be charged the full service fee.
- Cancellations & No-Shows: While we do not charge fees for cancellations or missed appointments, we kindly request advanced notice so we can manage our therapist schedule. Frequent late cancellations or no-shows may result in a restriction on your ability to book future appointments. [1, 2]
- Due at Time of Service: Payment is required immediately following your session.
- Accepted Payment Methods: The Muscle Therapy Clinic accepts Cash, Check, and Zelle.
- Credit Card Fee: We accept major credit cards, but all credit card transactions are subject to a $2.00 processing fee.
- Insurance Disclaimer: We do not bill insurance companies directly. We can provide a superbill or itemized receipt upon request, but insurance reimbursement is your responsibility. [1]
- Zero Tolerance: Inappropriate behavior, sexual remarks, or harassment will result in immediate termination of the session. You will be permanently banned from The Muscle Therapy Clinic and charged in full.
- Intoxication: We will refuse treatment if you appear under the influence of alcohol or recreational drugs.
SMS Terms and Conditions
The Muscle Therapy Clinic Text Messaging Program Terms
1. Program Description
By opting in, you agree to receive text messages from The Muscle Therapy Clinic. Messages may include appointment reminders, scheduling updates. Each messages also includes a direct link to cancel the appointment. [1] These messages are sent from a non-monitored number.
- These Messages are 100% voluntary to receive.
2. Message Frequency
Message frequency varies based on your appointment schedule, but you can expect to receive approximately 4-8 messages per month. Message Types
- Appointment booked
- Appointment Reminder
- Confirmation when you cancel an appointment
3. Cost Disclosures
The Muscle Therapy Clinic does not charge for this service. However, standard message and data rates may apply from your mobile carrier. Check your mobile plan for details.
4. How to Opt-In to Receive appointment-related communication.
- Written authorization
- By clicking the Opt-in message for text messages in the booking form.
- The exact verbiage used to consent to receiving SMS messages is: I agree to receive text messages from The Muscle Therapy Clinic regarding my appointments and understand message and data rates may apply. Message Frequency varies
5. How to Opt-Out
We offer 3 ways to Opt-out of SMS Messages:
- on the written consent checking: I prefer to only receive email notifications
- On the online form choosing: I prefer to only receive email notifications
- You can cancel the service at any time by texting STOP to our messaging number. You will receive a confirmation message, and after unsubscribing, you will no longer receive messages unless you re-enroll. [1]
6. How to Get Help
For assistance, reply with HELP or reach out via email or phone at our primary clinic contact info.
7. How to restart SMS if you have previously received them and use the STOP method to Opt-out. There is only one way to restart SMS messages You must find the thread and Type START.
